We are Forestry England. We live and breathe forests.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

As Visitor Services Assistant, you will work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum and contribute to providing visitors with a service that exceeds their expectations. You'll promote a work environment that is positive, productive and practices support and respect between individuals and teams.  

Key responsibilities & accountabilities:

• Work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum.
• Contribute to providing visitors with a service that exceeds their expectations.
• Promote a work environment that is positive, productive and practices support and respect between individuals and teams.
• Operate the admissions area scanning tickets checking membership and handling cash, credit and debit card sales.
• Help give information and deal with enquiries from customers in a positive and friendly manner.
• Ensure the public areas are kept clean and presentable.
• Assist the events and learning teams in setting up and delivering events and activities.
• Work with and support volunteers.
• Welcoming all visitors including school groups, vulnerable adults and children.
• First aid.
• Follow set guidelines and processes to provide customer services, such as cash handling procedures and risk assessments.
• Liaise with delivery partners such as the Restaurant and Shop concessions to ensure a cohesive customer offer.
• Working outdoors in all-weather completing manual tasks including maintenance and manual handling.
• Provide overtime: If overtime is needed then staff will be invited to volunteer. If there are not enough volunteers, you may be required to work overtime with at least 48 hours' notice.
• Responsibility for supervision of volunteer teams as required.

Please click here and see the download for more information including how to apply.