Flying Changes is a fast-growing British equestrian tailoring business specialising in beautifully fitted competition jackets, tailcoats, boots and accessories for riders in the UK and overseas.

As we continue to expand into international markets, we are looking for a highly organised, personable and commercially aware individual to join our small team and guide customers through the complete sales and ordering process.

This is a varied role combining customer service, sales support, order management and general administration. It would suit someone who enjoys working closely with customers, is confident managing detail, and can bring structure and efficiency to a growing business.

The role

The main focus of the role will be supporting customers from their initial enquiry through to the completion of their order.

Responsibilities will include:

• Responding to customer enquiries by email, telephone, WhatsApp and in person
• Guiding customers through the ordering and fitting process
• Helping customers provide accurate measurements
• Advising on jacket styles, fabrics, colours, trims, buttons and design details - training given
• Reviewing customer measurements, photographs and fitting information
• Supporting customers visiting our Cirencester showroom
• Creating and updating customer orders
• Managing order progress with our overseas tailors and suppliers
• Ensuring customers are kept updated throughout the production process
• Ordering fabrics, buttons, trims and other production resources
• Booking UK and international couriers
• Preparing customs and shipping documentation for overseas orders
• Maintaining accurate records and order-management systems
• Using ClickUp and other digital tools to track tasks, deadlines and customer communication

Hours and working arrangement

The role will initially be offered on a flexible, self-employed basis.

Approximately six hours per week will be based at our showroom and office in Cirencester, with additional hours worked remotely. During the initial training period, more time may need to be spent in Cirencester while the successful candidate learns our products, fitting methods and systems.

There is genuine potential for the role to develop into a more substantial position, and potentially an employed role, as the successful candidate becomes established and the business continues to grow.
Some flexibility may occasionally be required during particularly busy periods, events or international team orders.

For full details and to apply via Glosjobs, please click here

• Assisting with general administration and day-to-day business operations
• Helping to improve systems and introduce more efficient ways of working as the business grows
• Supporting sales, marketing and customer follow-up activity where required