About African Conservation Experience

Founded in 1999, we’re southern Africa’s original conservation travel and volunteering company. Headquartered in the UK with full-time teams on the ground in The Netherlands and South Africa, we play an active role in supporting genuine wildlife conservation work through organising conservation travel experiences. We do this by embedding ourselves in the region’s conservation community, providing equipment, money and guidance to projects and even pioneering our own where needed.

Our team are not only experienced in travel management but also carry zoological and conservation-related qualifications, providing outstanding personal consultation to our travellers. This conservation-first approach makes us a very different breed to online booking agents and volunteering platforms. It’s also one of the many reasons why thousands of people around the world have enjoyed an unforgettable experience travelling with us.

We’re the only organisation of our kind that has been offered membership of ABTA, one of the world’s most recognised quality standards for travel and we financially protect trips for all of our travellers through ABTA or ATOL.

Job requirements

The ideal candidates for our Emerging Talent Scheme are people who are excited about wildlife conservation and travel and want to work for a values-led organisation. You’ll need an undergraduate degree (or equivalent) in any subject, and a passion for making a difference.

We also welcome applications from people who are now looking to build upon their current skills and work for an organisation with a purpose.

Who you are

• You have a passion for conserving the natural world. Whilst you don’t need any specific qualifications in this area, a genuine interest in the natural world is essential to engage in successful conversations with our travellers and community
• You’re driven and proactive, comfortable stepping outside your core role and getting involved with everything from marketing to admin to sharing insights with the wider team
• You thrive in a customer-focussed environment and can speak confidently and enthusiastically to customers, leading them to commit to a wildlife conservation trip that is perfect for them
• You have clear, concise and effective communication skills, both over the phone, over email, and face-to-face. You’re able to deepen relationships and make each conversation valuable
• You’re detail-oriented, methodical and meticulous in your approach to ensure that all communication to customers and colleagues is articulate, accurate, and without error
• You’re highly motivated and strive for success; to exceed customer expectations, company targets, and deliver the best possible outcome
• You’re commercially minded with an entrepreneurial spirit and problem-solving attitude
• You take pride in being an integral member of a high-performing and supportive team
• As a business with a growth mindset, we have fluctuations of busy and quiet periods, so you must manage well under pressure and prioritise your workload accordingly

Need to have

• A desire to make a difference
• Undergraduate university degree or equivalent
• Proficiency in PC and / or Mac

Nice to have

• Experience or knowledge of wildlife conservation
• Experience or knowledge of the travel industry
• Experience or knowledge of customer sales
• Experience of Google Applications
• Experience of a customer relationship management system (CRM)
• Experience of a website content management system (CMS)
• Experience of creating content for social media channels
• Clean driving licence

For more information, please see downloads. To apply, please click here.